MITZY Leather Moccasin Shoes

Standard Delivery 

Standard Delivery is £3.95 for orders inside the United Kingdom (including The Channel Islands). We do not currently offer international shipping.

Orders placed before 1pm will be shipped the same day (Monday to Friday, excluding Bank Holidays.)

All orders are sent via Royal Mail 1^st class 24. Please allow 3 - 5 working days for delivery due to current disruptions at Royal Mail. 

Free Delivery-

Free delivery is available for orders over £30 for our email subscribers. 

*Please note that due to the current situation of COVID-19 we are unable to offer Free Store Collection. Please sign up to our newsletter to be kept up to date with any changes*

******IMPORTANT CHANGES TO OUR RETURNS POLICY******

****Store Returns -*****

Due to current Covid restrictions our stores are now closed, any unsuitable items purchased in store can be returned 30 days from the day the store re-opens. Make sure you are signed up to our newsletter to keep up to date on when our stores will begin to re-open.

Online Returns –

Online orders cannot be returned to a store. If you need to return items to us, you will find instructions on the reverse of your order paperwork, which is included within your parcel. Unfortunately, we are unable to action exchanges and we ask that you re-order the items you require.

You may return items through the Post Office using the pre-paid returns label in your order. Returns must be made within 28 days of receipt, must be in their original condition with all tags attached and must include the fully completed returns slip.

Please indicate the reason for returning your order or part of your order to us on the returns slip. This will allow us to process your return order correctly. The Return Codes are as follows:

1. Faulty

2. Incorrect item received 

3. Item not required

Faulty items

We only want to deliver top quality goods to our customers, so if you find that something in your order is defective or faulty, please return the item to us within 28 days of receiving your parcel. If you contact our Customer Service department, please provide the following details: your name, order number, contact number, product code/name and the issue with the faulty item. We can then organise for the goods to be replaced if required.

Incorrect item

We sincerely apologise if you receive an item you did not order. Please return the item to us within 28 days of receiving your parcel. If you contact our Customer Service department, please provide the following details: your name, order number, contact number, product code/name and description of the incorrect item. We can then organise for the goods to be replaced if required.

 When you will receive your refund? 

We will process your returned goods onto our system within 5 working days of receipt of your parcel and at the same time you will receive your credit note by email. 

We make repayments within three days of receipt of your parcel.  Please be patient, it usually takes between 5 to 10 working days for the refund to be credited to your account.  The time varies depending on which bank or card issuer you have.  We will credit your refund to the same credit card you used when placing the order.