MITZY Leather Moccasin Shoes

******IMPORTANT CHANGES TO OUR DELIVERY POLICY******

Next Day Delivery 

 Next Day Delivery is just £3.95 for orders inside the United Kingdom (including The Channel Islands).

 Orders placed before 1pm will be shipped the very same day (Monday to Friday, excluding Bank Holidays.)

All orders are sent via Royal Mail 1^st class 24. Please allow 1-2 working days to receive your items. 

 Free delivery for orders £25 and over. Please select FREE NEXT DAY at the checkout.

*Please note that due to the current situation of COVID-19 our stores are temporarily closed, and we are unable to offer Free Store Collection. Please sign up to our newsletter to be kept up to date with any changes*

Returns

 Your parcel will contain a pre-paid Royal Mail label. Please affix this to the outer parcel and drop off at your local Post Office.

 Please ensure you have filled in the Returns Note accordingly, enclosed in the parcel.

 We are however unable to process any refunds or exchanges in store for any goods ordered online and request that you follow the standard procedures stated on our website. If you wish to return, you can do this by posting orders back to our Head Office ; The Stock Shop, Unit 6, Lancaster Way, Ely, CB6 3NW.

******IMPORTANT CHANGES TO OUR RETURNS POLICY******

Store Returns - 

Due to our stores being temporarily closed as of 24th March, we are offering extended terms of 30 days from the date our stores re-open. Please sign up to our newsletter to be kept up to date with any changes.

Online Returns – 

Online order cannot be returned to a store. If you need to return items to us, you will find return instructions on the returns form, which is included within your parcel. Unfortunately, we are unable to action exchanges and we ask that you re-order the items you require.

You may return items through the Post Office using the pre-paid returns label in your order. Returns must be made within 60 days of receipt, must be in their original condition with all tags attached and must include the fully completed returns slip.

Please indicate the reason for returning your order or part of your order to us on the returns slip. This will allow us to process your return order correctly. The Return Codes are as follows:

1. Faulty

2. Incorrect item received 

3. Item not required

Faulty items

We only want to deliver top quality goods to our customers, so if you find that something in your order is defective or faulty, please return the item to us within 60 days of receiving your parcel. If you contact our Customer Service department, please provide the following details: your name, order number, contact number, product code/name and the issue with the faulty item. We can then organise for the goods to be replaced if required.

Incorrect item

We sincerely apologise if you receive an item you did not order. Please return the item to us within 28 days of receiving your parcel. If you contact our Customer Service department, please provide the following details: your name, order number, contact number, product code/name and description of the incorrect item. We can then organise for the goods to be replaced if required.

 When you will receive your refund? 

We will process your returned goods onto our system within 5 working days of receipt of your parcel and at the same time you will receive your credit note by email. 

We make repayments within three days of receipt of your parcel.  Please be patient, it usually takes between 5 to 10 working days for the refund to be credited to your account.  The time varies depending on which bank or card issuer you have.  We will credit your refund to the same credit card you used when placing the order.