Delivery

Delivery Terms

Standard delivery is just £3.95 for orders inside the United Kingdom (including The Channel Islands).

Delivery is free when you spend more than £50 

All orders are sent via Royal Mail 1st class 24. Please allow 1-2 working days to receive your items.

Order by 1pm Monday to Friday, for same day dispatch. Orders received after 1pm will be dispatched the following working day. All orders placed after 1pm on a Friday will be dispatched on the following Monday and should be expected to be delivered 1-2 working days thereafter. We always send the complete order in the same package – you will be contacted should this change.

Returns 

Your parcel will contain a pre-paid Royal Mail label. Please affix this to the outer parcel and drop off at your local Post Office.

Please ensure you have filled in the Returns Note accordingly, enclosed in the parcel.

We are however unable to process any refunds or exchanges in store for any goods ordered online and request that you follow the standard procedures stated on our website. If you wish to return, you can do this by posting orders back to our Head Office ; The Stock Shop, Unit 6, Lancaster Way, Ely, CB6 3NW.

Store Pickup

You can now pick up your online order from a Stock Shop location* of your choice. At the checkout you must enter the name of the person collecting the order and also a contact telephone number. We aim for the order to be available within 1-2 working days and you will be contacted by phone once it is ready for collection. Please bring ID for collection.

*MITZY Ely is also available for selection.

Please note the hospital campus may charge parking fees. This is not associated with The Stock Shop in anyway and is therefore non-refundable on collection of your order.