FREE Delivery on orders £50 and over | FREE In Store Collection | FREE Returns | Order before 1pm for same day dispatch (Monday-Friday)



Delivery

Terms and times of delivery

We charge £3.95 for postage and packaging for orders inside the United Kingdom (including The Channel Islands). If your purchase comes to more than £75 your postage and packaging is free.

Once you have completed your purchase in our online store, you will normally wait 1-2 working days before receiving your items. Your order will be sent Royal Mail 1st class 24. We always send the complete order in the same package – you will be contacted should this change.

If you submit your order by 1pm Monday to Friday, we will strive to dispatch the order to you on the same day. Orders received after 1pm will be dispatched the following working day. All orders placed after 1pm on a Friday will be dispatched on the following Monday and should be expected to be delivered 1-2 working days thereafter.

In addition to the items ordered, your delivery will also include a return note, which you must complete and include with any return. The return note will also include a description on how to return should you wish to do so.

Store Pickup

You can now pick up your online order from a Stock Shop location* of your choice. At the checkout you must enter the name of the person collecting the order and also a contact telephone number. We aim for the order to be available within 1-2 working days and you will be contacted once it is ready for collection. *MITZY Ely is also available for selection.

We are however unable to process any refunds or exchanges in store for any goods delivered and request that you follow the standard procedures stated on our website. If you wish to return, you can do this by posting orders back to our Head Office ; The Stock Shop, Unit 6, Lancaster Way, Ely, CB6 3NW.

Please note the hospital campus may charge parking fees. This is not associated with The Stock Shop in anyway and is therefore non-refundable on collection of your order.