1.1 We are The Stock Shop Limited and our registered office is The Stock Shop Ltd, Unit 6, Lancaster Way Business Park, Ely, CB6 3NW. Our head office and main trading address is Unit 6, Lancaster Way Business Park, Ely, CB6 3NW.
1.2 These Terms and Conditions will apply when you access our website and use our online ordering service. They explain your and our rights and obligations. Please read them carefully. You may have other rights granted by law and these Terms and Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights that you may have, unless this is not permitted by law.
1.3 By placing an order through the website you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, you must not order any product or service through the website.
1.4 We reserve the right to change or amend these Terms and Conditions at any time and without notice to you. The latest version of the Terms and Conditions will be shown on our website.
1.5 We recommend that you revisit this page regularly to keep you informed of the current website terms that apply to your use of the website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our website terms.
1.6 Except where otherwise specified on this website, the material on this Website is displayed solely for the purposes of promoting products and services of The Stock Shop Ltd available in the UK.
2. Descriptions and Pricing
2.1 We make every effort and have taken all reasonable precautions to try to ensure that prices quoted on the website are correct and that all products have been fairly described.
2.2 All prices are displayed in Pounds Sterling inclusive of UK VAT.
2.3 All goods are sold subject to availability and prices of products may change from time to time. We also reserve the right to change the price of any item on the Website where that item has been priced incorrectly. If we find the price of the goods you have ordered has changed from the amount set out on the Website when you placed the order with us, we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will still not be under any obligation to supply the goods until we have confirmed that we have both accepted your order and that it has been dispatched. No contract will exist until we have confirmed this. If you confirm that you do not wish to proceed, your order will be cancelled and neither of us shall have any further liability to the other.
2.4 We take every reasonable care to ensure that product descriptions, measurements and specifications are accurate but there may be variations between these and the goods supplied. Whilst we try to display the colours of our products accurately on the website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
2.5 All images used across the website and emails, especially those used in graphics and banners, are for illustrative purposes only.
2.6 The range of products and offers available on the website may not be available in all our retail stores as the website may include certain exclusive products and offers, and vice-versa.
2.7 The Was/Now price quoted online is based on the original price first sold via any The Stock Shop Ltd shopping channel. Note that these items may not have been previously sold online.
3. Making A Purchase
3.1 To purchase from The Stock Shop Ltd you must be 18 or over.
3.2 Upon receiving your order we will carry out a check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched, and your order will not be accepted until this check has been completed. Your card will be debited once your order has been accepted.
3.3 We are not obliged to supply any goods to you until we have confirmed to you that we have accepted your order either by e-mail or, in the case of an order made by telephone, confirmed your order number. Any promotion, free delivery or other offer code must be added at the time of purchase. We cannot retrospectively add these codes after you have placed an order
3.4 We reserve the right to cancel orders at any time, in such an event a member of the customer services team will endeavour to contact you
3.5 It is your responsibility to enter your details correctly before confirming your order as once this has been confirmed we cannot amend any details on your behalf.
4.1 All payments must be made by debit or credit card or by PayPal at the time of placing the order.
4.2 If we are unable to accept your order then we shall at our option either: (a) not debit your debit or credit card; or (b) if payment has been taken, refund to your debit or credit card any money paid by you in respect of that order.
4.3 Purchases will be made in Pounds Sterling.
4.4 The Stock Shop Ltd does not process your card information. All payment processing is carried out by a third party by either Shopify or PayPal dependent on the method of payment chosen.
5. UK Deliveries
5.1 We cannot give an exact delivery date and any delivery date given is merely an indication of the delivery timescale.
5.2 Delivery will be to the UK address as specified in your order.
5.3 If no one is available at the delivery address at the time of delivery, a card may be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to the depot or our carrier.
5.4 All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order or to another location in accordance with paragraph 5.3.
5.5 We shall be under no liability for any delay or failure to perform our obligations under these Terms and Conditions if the delay or failure is wholly or partly caused by circumstances beyond our reasonable control (such as: (a) actual or threatened civil commotion, riot, invasion, terrorist attack or war; (b) fire, explosion, flood, earthquake, epidemic or other natural disaster; or (c) the acts, decrees, legislation, regulations or restrictions of any government). Our obligations under these Terms and Conditions are suspended for the period that the relevant circumstances continue, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the relevant circumstances to a close or to find a solution by which our obligations under these Terms and Conditions can be performed despite their occurrence.
5.6 If we have not delivered the goods within 10 working days of the date given in our acceptance then you may at your option cancel the contract and we will refund any money paid by you.
5.7 UK Standard delivery is free over £75. This threshold is based on the order sub-total as shown in the shopping bag and is the order value after all order and product level discounts have been applied.
5.8 In the UK, delivery charge refunds will be made in accordance with your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation.
5.9 If by returning an item for refund your order value falls below the free delivery threshold, the cost of delivery will be subtracted from your refund.
6.1. We will only accept returns by post to our listed return address. This includes any orders using our Store Pickup option.
6.2 In the event that you return goods we send you because they are damaged or not as you ordered, you must give us sufficient details to allow us to understand the reason you are returning the goods, preferably noted on the delivery note.
6.3 Goods must be returned with the returns slip provided with your order or a note of your delivery number or your return may not be processed.
6.4 Goods must be in their original condition, with all tags attached (unless they have become defective within a reasonable time of purchase after you have removed the tags).
6.5 It is your responsibility to obtain and retain a proof of postage to use as evidence of you having returned goods to us in the event that we do not receive your returned items.
6.6 If you return goods to us, we will not be responsible for any loss or damage to them in transit and we therefore recommend that you use a recorded delivery service. We recommend using the Royal Mail “Signed for” service.
6.7 If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
7. Right to Cancel
7.1 As long as you purchase goods as a consumer (that is, you are not purchasing goods for your trade or business) and you are located in the UK you have the right, in addition to your other rights, to cancel the contract and receive a refund as set out in this clause.
7.2 You must inform us within 14 working days of the day after the goods are delivered to you if you wish to cancel.
7.3 If you choose to cancel then you must return the goods to us in accordance with paragraphs 6 and 8.
7.4 If you validly cancel any order in accordance with these terms we shall refund your payment, less any costs to collect the goods if applicable, within 14 days.
8.1 You are responsible for maintaining the confidentiality of your account details, including passwords. We shall not be liable to you for any loss or damage which may arise as a result of any failure by you to maintain the security of this information.
8.2 The Stock Shop ltd regularly reviews the security settings of our website to ensure our website is inline with industry best practices. This includes making sure that the latest patches are applied and that we use up to date encryption protocols.
9.1 We are committed to protecting the privacy of our site visitors and customers and treat all your personal information as confidential. We confirm that any personal information that you provide to us is held in accordance with UK data protection legislation.
9.2 Your personal information will be passed onto our designated courier to fulfill your order. We require all such third parties to treat your personal information as confidential and to comply with all applicable UK data protection legislation.
9.3 You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal Information and /or user information, we may be required to do so even if you do not consent.
9.4 Any information we collect regarding usage data of our website will be aggregated and will not correspond to an individual.
10. Use of personal information
10.1 We will only use your personal information for the following purposes: Processing your orders and to administer this website. If you consent, we will also use your information to notify you of products or special offers that may be of interest to you.
10.2 Access to your personal data is only available within our organisation to those individuals for whom processing orders and administering the website forms part of their job role.
10.3 When you register or order online you will be given the opportunity to receive information from us about our products, promotions or special offers. If you wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through the process. You may unsubscribe from our contact list at any time by clicking on the unsubscribe button on your email or by changing your preferences in the “My Account” section of the website. You can also unsubscribe by emailing email@example.com or writing to The Stock Shop Ltd, Unit 6 Lancaster Way Business Park, Ely, CB6 3DN.
10.4 You have the right to request a copy of any personal data that we hold related to you and this data will be supplied within one month of the request.
10.5 If any of the personal data we hold is incorrect we will rectify it as soon as we are made aware.
10.6 In the event of inaccurate data the data will not be processed until it has been corrected.
10.7 If requested, we will delete the copies of your personal information that we hold, as long as we are not otherwise required to retain the data by law or due to contractual obligations. Please note that if you place an order your personal data may remain on our system for 5 years so that we can fulfil our obligations to you under the Consumer Rights Act 2015.
10.8 You have the right not to be subject to a decision when it is based solely on automated processing. The Stock Shop Ltd does not currently carry out any automated decision making in relation to personal data.
10.9 If you believe that there is a problem in the way that we are handling your personal data you have the right to complaint to the Information Commissioner’s Office (https://ico.org.uk/)
11. Ownership and Intellectual Property
11.1 All rights, including copyright, in this Website are owned by or licensed to The Stock Shop Ltd. You may store, print and display the content provided solely for your own personal non-commercial use. You are not permitted to use any such content in whole or in part in connection with any business or commercial enterprise.
12. Limitation of Liability
12.1 Nothing in these terms and conditions shall seek to limit any rights you may have under law, or any liability on our part for death or personal injury caused by our negligence or the negligence of our employees or agents, or any liability we may have for fraudulent misrepresentation.
13. General Information
13.1 We advise you to print a copy of these Terms and Conditions and your order for your information in the future, as we may not necessarily keep a copy of these.
13.2 Any contract between us shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.
14.1 All offers are subject to availability.
14.2 The Stock Shop Ltd reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.
14.3 Stock Shop Ltd reserve the right to withdraw our offers without notice.
14.4 The use of multiple discount codes is prohibited unless expressly stated.
14.5 Offers may not be available in The Stock Shop Ltd stores.
14.6 Please note that promotional codes also have an expiry date, after which they are not redeemable.
14.7 Offers valid on first online purchase only cannot be redeemed by customers who have previously purchased from the website. In instances where a customer has received a code pertaining to the above they will be unable to redeem.
14.8 Promotions exclude gift vouchers/cards.
14.9 Offers including but not limited to free postage and percentage discounts cannot be applied to orders retrospectively.
14.10 Promotional voucher codes detailed on marketing material in our stores are for use online only.